About MongoDB
The leading developer data platform for modern applications
Key Highlights
- Headquartered in Theater District, New York, NY
- Over 1000 employees and $311.1 million in Series F funding
- Popular document-oriented database system with hundreds of millions of downloads
- Partnership with Patronus AI for automated LLM evaluation
MongoDB is a leading developer data platform headquartered in the Theater District of New York, NY. The company specializes in a document-oriented database system that stores data as JSON-like documents, making it a popular choice for modernizing legacy applications. With over 1000 employees and $31...
🎁 Benefits
MongoDB offers a comprehensive benefits package including equity and an Employee Stock Purchase Program, 20 weeks of fully paid gender-neutral parenta...
🌟 Culture
MongoDB fosters a culture centered around open-source development and innovation. The company is committed to helping businesses modernize their appli...
Overview
MongoDB is hiring a Customer Success Manager, Scaled to serve as the main contact for a portfolio of thousands of customers. You'll collaborate with internal teams to address customer needs and foster positive outcomes. This role requires 5+ years of experience in customer-centric roles.
Job Description
Who you are
You have 5+ years of experience in Customer Success, Account Management, or Client Services, ideally within a technical environment. You thrive in ambiguous situations and can operate autonomously while maintaining a strong customer-centric approach. Your ability to build trust quickly with customers is essential for driving growth within accounts through customized onboarding and strategy meetings. You possess a strong aptitude for technology and are eager to learn about MongoDB and databases, ensuring you can effectively communicate with customers about technical concepts. Collaboration is key for you, as you will work closely with various internal teams to deliver the right help to customers at the right time.
Desirable
Experience in a customer-facing role within a company offering mission-critical technical products is a plus. A background in technology will help you understand customer needs better and provide tailored solutions. You are passionate about fostering positive outcomes and are committed to evolving the team to meet customer demands.
What you'll do
In this role, you will serve as the main contact for MongoDB end users within a large portfolio of customers. You will collaborate with Sales, Professional Services, and Technical Services teams to address customer needs effectively. Your responsibilities will include conducting onboarding sessions, strategy meetings, and business reviews to ensure customers are getting the most out of their MongoDB experience. You will also be responsible for identifying opportunities for growth within accounts and working to implement strategies that drive customer success. Your role will require you to maintain a high level of communication with customers, ensuring they feel supported and valued throughout their journey with MongoDB.
What we offer
MongoDB offers a hybrid working model, allowing you to balance your work between the office and remote settings. You will be part of a dynamic team that values innovation and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products. Join us in making an impact on the world through technology and customer success.
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