About BillionToOne
Precision diagnostics for better disease detection
Key Highlights
- Headquartered in Menlo Park, CA with 501-1000 employees
- $43.3 million raised in Series B funding
- Proprietary QTC technology enhances DNA detection accuracy
- Planned IPO in 2025 to support product commercialization
BillionToOne, headquartered in Menlo Park, CA, is a precision diagnostics company specializing in molecular counting technology. Their proprietary Quantitative Counting Templates (QTC) enable accurate DNA molecule counting at the single-count level, enhancing disease detection capabilities. With $43...
🎁 Benefits
BillionToOne offers a comprehensive suite of benefits, including generous equity packages, paid medical and parental leaves, and a retirement savings ...
🌟 Culture
BillionToOne fosters an open and transparent culture, highlighted by weekly Town Hall meetings. The company values strategic thinking and prioritizes ...
It Support • Senior
Skills & Technologies
Overview
BillionToOne is hiring a Senior IT Desktop Support Technician to provide exceptional support to end users in a regulated environment. You'll work with technologies like Google Workspace and Jira Service Management to ensure operational excellence. This role requires strong experience in IT support.
Job Description
Who you are
You have strong experience supporting end users in a fast-paced environment — your hands-on expertise in Google Workspace, macOS, and IT support tools like Jira Service Management sets you apart. You understand the nuances of working in lab and regulated environments, ensuring compliance with HIPAA and security standards. Your ability to design exceptional end-user experiences is complemented by your technical skills in tools like Kandji and Intune.
You thrive in collaborative settings, where transparency fuels trust and innovation drives breakthroughs. You are committed to transforming healthcare through technology, and your passion for making life-changing diagnostics accessible to all aligns with our mission at BillionToOne. You are detail-oriented and proactive, always looking for ways to improve IT support processes and enhance user satisfaction.
What you'll do
In this role, you will be critical to ensuring operational excellence within the IT department. You will lead IT support initiatives, providing hands-on assistance to end users while maintaining compliance with industry standards. Your responsibilities will include troubleshooting technical issues, managing IT assets, and implementing solutions that enhance the user experience. You will collaborate closely with other teams to ensure that IT services align with the company's goals and support the innovative work being done in molecular diagnostics.
You will also play a key role in maintaining the security and integrity of IT systems, ensuring that all operations comply with HIPAA regulations. Your expertise will help guide the team in adopting best practices for IT support, and you will have the opportunity to mentor junior staff members, sharing your knowledge and experience to foster a culture of continuous improvement.
What we offer
At BillionToOne, you will join a diverse team of innovators dedicated to changing the standard of care in prenatal and cancer diagnostics. We offer a collaborative work environment where your contributions will directly impact the future of precision medicine. You will have access to ongoing professional development opportunities and the chance to work with cutting-edge technology in a mission-driven organization. We encourage you to apply even if your experience doesn't match every requirement — your passion for technology and healthcare is what matters most.
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