About Binance
The cryptocurrency exchange platform for traders worldwide
Key Highlights
- Processes over 1.4 million orders per second
- Headquartered in Malta with 1001+ employees
- $2 billion growth equity funding raised in 2025
- Access to hundreds of digital currency pairs
Binance is a leading cryptocurrency exchange platform headquartered in Malta, processing over 1.4 million orders per second. With access to hundreds of digital currency pairs and some of the lowest trading costs in the industry, Binance has attracted a diverse user base, including both enthusiasts a...
π Benefits
Binance offers competitive salaries with the option to be paid in cryptocurrency, comprehensive health insurance, and flexible working hours. Employee...
π Culture
Binance fosters a fast-paced culture focused on security and execution speed, making it a top choice for cryptocurrency traders. The company values in...
Overview
Binance is hiring a Customer Service Representative (French & English) to provide exceptional support to clients. You'll handle customer queries and complaints while ensuring high satisfaction levels. This role requires strong communication skills and empathy.
Job Description
Who you are
You are an empathetic and communicative individual who thrives in a client-facing role. You understand the importance of providing exceptional support and can advocate for customers effectively. Your problem-solving skills enable you to handle queries and complaints with ease, ensuring that users receive accurate information and assistance.
You are fluent in both French and English, allowing you to communicate effectively with a diverse range of customers. You have a keen interest in the cryptocurrency space and are eager to learn about the blockchain ecosystem. Your ability to gather valuable feedback from customers will help improve service standards and enhance customer satisfaction.
What you'll do
As a Customer Service Representative at Binance, you will be responsible for handling customer queries and complaints through ticketing systems and live chat. You will assist users with identification approval processes and ensure that they receive timely and accurate support. Your role will involve advocating for customers and gathering feedback to help improve the overall service experience.
You will work closely with the Customer Service team to maintain high service standards and ensure that customer satisfaction remains a top priority. Your contributions will help create a platform where users feel valued and supported, ultimately enhancing their experience with Binance's cryptocurrency exchange.
What we offer
Joining Binance means being part of a leading global blockchain ecosystem. You will have the opportunity to work in a dynamic environment where your contributions directly impact customer satisfaction. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. You will be part of a team that is dedicated to providing exceptional service and improving financial access for people around the world.
Interested in this role?
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