About Bitvavo
Your gateway to digital asset trading
Key Highlights
- Over 1 million users and €10 billion in transactions
- Access to 175+ digital assets including Bitcoin and Ethereum
- Founded in 2018, headquartered in Amsterdam
- Transparent pricing with low trading fees
Bitvavo, headquartered in Amsterdam, is a leading trading platform that provides access to over 175 digital assets, including Bitcoin, Ethereum, and various altcoins. With a mission to democratize digital asset trading, Bitvavo serves over 1 million users and has processed more than €10 billion in t...
🎁 Benefits
Bitvavo offers competitive trading fees, a user-friendly interface, and a robust security framework. Employees enjoy flexible working hours, a remote ...
🌟 Culture
Bitvavo fosters a culture of transparency and accessibility, prioritizing user experience and security. The team is dedicated to continuous improvemen...
Overview
Bitvavo is hiring a Customer Support Specialist to assist over 1 million users in navigating the world of digital assets. You'll provide friendly and effective support while learning about the crypto space. This role is ideal for those with a background in customer service or recent graduates.
Job Description
Who you are
You are a self-driven individual with a passion for helping others and solving problems. Whether you are a recent graduate or have experience in customer service, your curiosity and adaptability will shine in this role. You don't need to be a crypto expert; Bitvavo will provide the necessary training to help you succeed. Your goal is to deliver a 5-star experience to our users, ensuring they feel supported and informed as they navigate the world of digital assets.
You thrive in a collaborative environment and are eager to contribute your feedback to shape the future of our products and services. Your strong communication skills will help you connect with users and understand their needs, making you an essential part of the Bitvavo team. You are excited about the opportunity to work in the fast-moving world of digital finance and are ready to kickstart your career in this innovative industry.
What you'll do
As a Customer Support Specialist at Bitvavo, you will be the friendly face that assists our users with their inquiries and challenges. Your role will involve guiding users through our digital assets trading platform, ensuring they have a seamless experience. You will respond to customer queries via various channels, providing timely and accurate information to help them make informed decisions.
You will also have the opportunity to learn about blockchain technology and digital assets, enhancing your knowledge and skills in this exciting field. Your feedback will be invaluable in helping us improve our services and user experience. You will work closely with other team members to ensure that our customers receive the best possible support and assistance.
What we offer
At Bitvavo, we offer a dynamic work environment where you can grow and develop your skills. You will be part of a team that values transparency, simplicity, and a human touch in customer interactions. We encourage you to apply even if your experience doesn't match every requirement, as we believe in potential and growth. Join us in making digital assets accessible for everyone and be part of a company that is leading the way in the digital finance space.
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