Customer Support • Entry-Level

Who you are

You are a self-driven individual with a keen interest in the digital asset market and a commitment to providing exceptional customer service. You understand the importance of compliance in a rapidly evolving regulatory landscape and are eager to contribute to a team that prioritizes customer experience. Your ability to communicate effectively and handle sensitive situations will be key in this role. You thrive in a fast-paced environment and are willing to work outside of regular office hours to ensure timely support for customers.

What you'll do

As a Fraud Support Specialist, you will be the first point of contact for customers experiencing issues related to fraud or irregularities on their accounts. You will take responsibility for all fraud-related communications, ensuring that customers receive timely and accurate support. Your role will involve investigating reports of scams and fraudulent behavior, providing guidance to customers on how to secure their accounts, and working closely with other teams to enhance the overall customer experience. You will play an essential role in maintaining the trust of our users by ensuring that their funds are secure and that they have a positive experience with our platform.

What we offer

At Bitvavo, you will be part of a dynamic team that is dedicated to making digital assets accessible to everyone. We offer a supportive work environment where your contributions are valued, and you have the opportunity to grow your skills in the rapidly evolving field of digital finance. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to succeed in our team.