Growth Manager • Lead

Who you are

You have a proven track record in growth strategy and operations, ideally within the technology or financial services sectors. With 7+ years of experience in a leadership role, you understand the intricacies of account management and how to drive growth for existing clients. Your analytical mindset allows you to leverage data to inform strategic decisions and optimize processes.

You possess exceptional communication skills, enabling you to collaborate effectively with cross-functional teams, including sales, marketing, and product development. You thrive in a fast-paced environment and are adept at managing multiple priorities while maintaining a focus on long-term goals. Your leadership style fosters a culture of innovation and accountability, empowering your team to excel.

What you'll do

As the Director of Growth Strategy & Operations, you will be responsible for shaping the strategic direction of Square's Global Account Management business. You will work closely with senior leadership to identify growth opportunities and develop initiatives that enhance the customer experience and drive revenue. Your role will involve analyzing market trends and customer feedback to inform product development and service enhancements.

You will lead a team of professionals dedicated to optimizing account management processes and ensuring that our sellers receive the support they need to succeed. This includes developing training programs, implementing best practices, and utilizing technology to streamline operations. You will also collaborate with marketing to create targeted campaigns that resonate with our diverse seller base.

Your insights will be crucial in measuring the effectiveness of growth initiatives, and you will be expected to present findings and recommendations to stakeholders regularly. You will play a key role in fostering relationships with high-value clients, ensuring their needs are met and identifying opportunities for upselling and cross-selling.

What we offer

At Block, we are committed to building a diverse and inclusive workplace where everyone can thrive. We offer competitive compensation packages, including salary and equity options, as well as comprehensive benefits that support your well-being. You will have the opportunity to work with a talented team dedicated to transforming the way commerce is conducted globally. Join us in making a meaningful impact in the financial services industry.