Account Manager • Lead

Who you are

You have a proven track record in account management, particularly within the retail sector, and possess strong leadership skills that enable you to guide a team effectively. Your experience includes managing relationships with small to medium-sized businesses, ensuring their needs are met while driving growth and retention. You understand the challenges faced by retail merchants and are passionate about providing solutions that help them succeed. You are results-driven and have a knack for motivating your team to achieve their goals. Your communication skills are top-notch, allowing you to build rapport with clients and stakeholders alike.

What you'll do

In this role, you will lead a team of Retail Account Managers, focusing on growth and retention efforts across a portfolio of Square's SMB retail merchants. You will ensure that your team delivers consistent, high-quality customer service while identifying opportunities for upselling and cross-selling Square's integrated solutions. You will collaborate with various departments to enhance the customer experience and drive strategic initiatives that align with the company's goals. Your leadership will be crucial in fostering a culture of excellence and accountability within your team, as you work to meet and exceed performance metrics.

What we offer

At Block, we provide a dynamic work environment that encourages innovation and collaboration. You will have the opportunity to work with a diverse team dedicated to transforming the commerce landscape. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower sellers of all sizes and make a meaningful impact in the retail industry.