Account Manager • Mid-Level

Who you are

You have a strong background in account management, ideally with experience working with small to medium-sized businesses. You understand the challenges that SMBs face and are passionate about helping them succeed. Your communication skills are top-notch, allowing you to build strong relationships with clients and understand their needs deeply.

You thrive in a collaborative environment and enjoy working closely with cross-functional teams to deliver the best solutions for your clients. You are data-driven and can analyze customer feedback to improve service delivery and client satisfaction. You are adaptable and can navigate the evolving landscape of commerce and technology.

What you'll do

As a Retention Account Manager, you will engage with SMB business owners across various verticals to help them maximize the value of our platform. You will be responsible for identifying critical moments in their journey and providing tailored support to enhance their experience. Your role will involve regular check-ins with clients, understanding their evolving needs, and ensuring they are leveraging our tools effectively.

You will collaborate with internal teams to address client concerns and advocate for their needs, ensuring that our solutions align with their business goals. You will also track client engagement metrics and use this data to inform your strategies for retention and growth. Your goal is to foster long-term relationships with clients, helping them navigate challenges and celebrate successes.

What we offer

At Block, we offer a dynamic work environment where you can make a significant impact on our clients' success. You will have access to ongoing training and development opportunities to enhance your skills and advance your career. We believe in a culture of collaboration and innovation, where your ideas are valued and encouraged. Join us in transforming the way commerce is conducted and help us build a financial system that is open to everyone.