About Box
Secure content management for modern enterprises
Key Highlights
- Over 100,000 enterprise customers including IBM & Microsoft
- Headquartered in Redwood City, CA with 1,000+ employees
- 100% paid maternity leave for 20 weeks, 12 weeks for paternity
- Flexible hybrid work model with generous PTO policies
Box, headquartered in Redwood City, CA, is a leading cloud content management platform that enables secure collaboration and data sharing for enterprises. Trusted by over 100,000 businesses, including IBM and Microsoft, Box is at the forefront of the shift to cloud computing, recently partnering wit...
🎁 Benefits
Box offers a flexible hybrid work model, sign-on RSUs, and an employee stock purchase plan for discounted stock. Employees enjoy generous parental lea...
🌟 Culture
Box fosters a culture focused on innovation and collaboration, leveraging partnerships with major tech companies to enhance its offerings. The company...
Overview
Box is hiring an Enterprise Customer Success Manager to ensure customer satisfaction and successful onboarding for enterprise clients. You'll work closely with customers to drive usage and satisfaction with Box's content management platform.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within a technology or SaaS environment. Your experience has equipped you with the skills to effectively onboard new clients and ensure they derive maximum value from the services provided. You excel in building relationships and have a knack for understanding customer needs and challenges, which allows you to proactively address issues and drive satisfaction. You are data-driven and can analyze customer usage patterns to identify opportunities for increased engagement and success. Your communication skills are top-notch, enabling you to convey complex information clearly and effectively to diverse audiences.
What you'll do
In this role, you will be responsible for onboarding new enterprise customers and ensuring they are set up for success with Box's platform. You will actively engage with customers to spur usage in the early stages and maintain ongoing relationships to foster high satisfaction levels. You will work closely with cross-functional teams to address customer needs and advocate for their requirements within the organization. Your role will involve regular check-ins with customers to assess their satisfaction and identify opportunities for upselling or additional support. You will also track customer metrics and feedback to continuously improve the onboarding process and overall customer experience.
What we offer
At Box, you will be part of a dynamic team that is committed to transforming the way organizations manage their content. We offer competitive compensation, including a salary range of $78,000 to $105,000, along with equity options and comprehensive benefits. You will have the opportunity to work in a collaborative environment that values innovation and customer-centric solutions. Join us in our mission to empower organizations to thrive in the AI-first era of business.
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