About Navan
Revolutionizing travel management with AI and cloud technology
Key Highlights
- Raised $1.2 billion in Series G funding
- Serves clients like Glassdoor, Zoom, and Shopify
- Headquartered in Palo Alto, CA with 1001+ employees
- Offers corporate cards and expense management solutions
Navan, headquartered in Palo Alto, CA, is a travel management company that leverages AI and cloud technology to streamline travel and expense processes for businesses. Founded in 2015, Navan has raised $1.2 billion in funding across multiple rounds, including a Series G, and serves notable clients l...
π Benefits
Navan offers flexible vacation policies, comprehensive healthcare, commuter benefits, and a 401k retirement plan. Employees enjoy parental leave, heal...
π Culture
Navan fosters a unique culture by focusing on AI-driven solutions and 24-hour customer support, setting it apart from competitors. The company emphasi...
Overview
Navan is seeking an Enterprise Customer Success Manager to act as a trusted advisor for key customers, ensuring they maximize the value of the platform. This role involves managing post-sales activities and requires strong relationship-building skills.
Job Description
Who you are
You have a proven track record in customer success management, particularly within enterprise environments, where you've developed strong relationships with C-suite executives. Your ability to understand customer requirements and align them with business strategies has been key to your success. You are adept at onboarding new customers and conducting product training, ensuring they receive maximum value from the solutions provided. Your experience in driving adoption and retention is complemented by your skills in assessing customer health and satisfaction. You thrive in collaborative environments, working closely with cross-functional teams including Sales, Support, Marketing, Product, Engineering, and Finance to deliver exceptional customer experiences. You are passionate about being the voice of the customer, providing feedback to internal teams to enhance service delivery and customer satisfaction.
What you'll do
In this role, you will manage all post-sales activities for enterprise customers, focusing on relationship-building and execution. You will develop trusted advisor relationships with key customers, ensuring their goals align with your company's business strategies. Your responsibilities will include managing complex integration cycles and collaborating with various customer subteams such as Finance and HR. You will work closely with your Account Executive counterpart to create joint success plans tailored to each customer's needs. Regular health checks will be part of your routine to drive customer satisfaction, adoption, and retention while minimizing churn. You will also serve as the voice of the customer, providing valuable insights to internal teams on how to better serve customers and maximize their value from the platform.
What we offer
Navan offers a competitive salary range of $116,000 to $175,000 USD, which includes both base salary and target incentive compensation. The company values its employees and provides opportunities for professional growth and development. You will be part of a dynamic team that is committed to delivering exceptional service to enterprise customers, ensuring they achieve their business objectives through effective use of the platform. The culture at Navan encourages collaboration and innovation, making it a great place to advance your career in customer success management.
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