Customer Success Manager • Mid-Level

Who you are

You have experience in a Customer Success Manager role at a high-growth tech company — you understand the importance of building relationships with clients and ensuring they derive maximum value from the products they use. You are passionate about helping clients succeed and are eager to contribute to the growth of the Customer Success function at Vendelux.

You possess strong communication skills and can effectively collaborate with various stakeholders — your ability to develop action plans that outline key milestones is essential for driving successful outcomes. You are adaptable and open to learning from non-traditional backgrounds, as Vendelux values diverse experiences.

What you'll do

In this role, you will build and maintain relationships with key stakeholders to ensure alignment and successful outcomes. You will develop collaborative action plans that outline key milestones and work closely with clients to help them maximize the impact of their event marketing efforts. Your focus will be on understanding client needs and providing insights that drive their success with Vendelux's AI-powered platform.

You will also be responsible for onboarding new clients and providing ongoing support to ensure they are fully utilizing the features of the software. Your role will involve regular check-ins with clients to assess their satisfaction and identify opportunities for improvement. You will collaborate with internal teams to relay client feedback and contribute to product enhancements that align with customer needs.

What we offer

Vendelux offers a dynamic work environment where you can make a significant impact on the success of our clients. As a full-time onsite position based in our NYC headquarters, you will have the opportunity to work closely with a talented team dedicated to transforming event marketing. We provide competitive compensation and a supportive culture that values collaboration and innovation.