Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success management, ideally with experience in technology or software solutions. You are passionate about providing exceptional customer experiences and understand the importance of customer engagement and retention. You thrive in a collaborative environment and are skilled at building relationships with clients to ensure their success with the product.

You possess excellent communication skills, allowing you to effectively advocate for customers and articulate their needs to internal teams. Your analytical mindset helps you identify opportunities for account expansion and renewal, ensuring that customers maximize the value of WalkMe's offerings. You are proactive in addressing customer concerns and are dedicated to fostering long-term partnerships.

What you'll do

As a Customer Success Manager at WalkMe, you will be responsible for managing the post-sales lifecycle for a portfolio of customers. You will engage with clients to understand their goals and challenges, providing guidance on how to leverage WalkMe's digital adoption platform effectively. Your role will involve driving customer renewals and identifying opportunities for expansion within existing accounts.

You will collaborate closely with cross-functional teams, including sales, product, and support, to ensure that customer feedback is incorporated into product development and service improvements. By acting as an advocate for your customers, you will help them achieve their desired outcomes and maximize their investment in WalkMe's solutions.

What we offer

WalkMe offers a dynamic work environment where you can make a significant impact on customer success and satisfaction. You will have the opportunity to work with a talented team and contribute to the growth of a leading digital adoption platform. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.