Customer Success Manager • Mid-Level

Who you are

You have experience engaging with both internal and external stakeholders, demonstrating your ability to navigate complex environments and drive results. Your commitment to learning and growth in the marketing, sales, and customer success domains sets you apart, as you are eager to adapt to the evolving landscape of these fields. You have a proactive approach to problem-solving, always seeking to understand customer challenges and address them effectively. Your values prioritize the customer experience above all, ensuring that their needs come first in every interaction. You thrive in dynamic settings and are not afraid of change, showcasing your adaptability in various environments.

Desirable

You possess practical experience with CRM and marketing automation tools, ideally having worked in consulting roles that required you to guide clients through complex software implementations. Your background as a Customer Success Manager in the SaaS industry has equipped you with the skills necessary for retention, upselling, and cross-selling initiatives. You have a proven track record of achieving results in remote work settings, whether individually or as part of a team.

What you'll do

In this role, you will provide consulting services to clients who have adopted HubSpot, focusing on their medium to long-term business goals and challenges. You will implement retention strategies to encourage continued use of HubSpot's products, ensuring that customers derive maximum value from their investment. Your responsibilities will include supporting product utilization aligned with customer success and growth, as well as engaging in cross-sell and upsell activities. You will also contribute to the development and improvement of HubSpot's customer success programs, working closely with sales and onboarding teams to create a seamless customer experience. Additionally, you will provide feedback to the development team to tailor products to the Japanese market, ensuring that HubSpot remains competitive and relevant.

What we offer

At HubSpot, we value flexibility and connection, offering a supportive environment whether you choose to work remotely or from the office. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate. Join us in our mission to help millions of organizations grow better, and be part of a team that is committed to customer success and innovation.