Technical Support • Entry-Level

Who you are

You are a driven individual who thrives in a collaborative environment, eager to tackle technical challenges and provide exceptional support to customers. You possess a strong sense of accountability and are open to new perspectives, which allows you to contribute effectively to the team. Your curiosity to learn and share knowledge with others enhances the vibrant culture at Braze. You understand the importance of setting high standards for yourself and those around you, and you are prepared to navigate the rapid growth of the organization. You are passionate about delivering solutions and ensuring customer satisfaction, making you a vital member of the Global Customer Support organization.

What you'll do

As a Technical Support Specialist, you will own customer inquiries from start to finish, addressing how-to questions and resolving complex technical issues. You will guide customers through best practices and ensure they receive fast and accurate assistance. Your role will involve diagnosing problems, providing solutions, and acting as a trusted product expert. You will collaborate with various teams to enhance the customer experience and contribute to the continuous improvement of support processes. Your ability to communicate effectively and empathize with customers will be key to your success in this role.

What we offer

At Braze, you will be part of a supportive and inclusive team that values your contributions. We encourage you to apply even if you don't meet every requirement, as we believe diverse perspectives lead to better outcomes. You will have opportunities for professional growth and development, and we are committed to creating a work environment that promotes work-life harmony. Join us in making a real impact as we strive for greater equity and opportunity within our organization and beyond.