Systems Administrator • Lead

Who you are

You have a strong background in systems administration, with experience in managing IT services and leading incident response efforts. You are prepared to act as the technical escalation point for the Service Desk, ensuring that issues are resolved efficiently and effectively. Your ability to perform deep root cause analysis and implement proactive improvements through automation and process enhancements sets you apart. You thrive in environments that require accountability and a willingness to embrace new perspectives, contributing to a culture of teamwork and high standards.

You are a mentor and subject matter expert across various IT domains, guiding your team and sharing your knowledge to foster growth and development. Your curiosity to learn and eagerness to share diverse passions with others injects vibrancy into your work environment. You understand the importance of creating work-life harmony and are committed to helping your colleagues navigate challenges while striving for greater equity and opportunity.

What you'll do

In this role, you will lead the technical escalation for the Service Desk, ensuring that all incidents are addressed promptly and effectively. You will be responsible for the reliability and security of IT services, implementing best practices and innovative solutions to enhance operational excellence. Your role will involve conducting thorough root cause analyses to identify underlying issues and prevent future occurrences. You will also work on automating processes to improve efficiency and reduce manual workloads.

As a Lead Systems Administrator, you will mentor junior team members, providing guidance and support as they develop their skills. You will collaborate with various teams to ensure that IT services align with organizational goals and contribute to overall success. Your leadership will help create an environment where team members feel empowered to take ownership of their work and contribute to the company's mission. You will also play a key role in fostering a culture of continuous improvement, encouraging your team to seek out new ways to enhance service delivery and operational performance.

What we offer

At Braze, we value our people and strive to create a supportive and inclusive work environment. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a passionate team that is dedicated to making a real impact in the industry. We encourage you to apply even if your experience doesn't match every requirement, as we believe that diverse perspectives contribute to our success.