Systems Administrator • Lead

Who you are

You have a strong background in systems administration with at least 5 years of experience managing IT services and infrastructure. Your expertise in Linux and cloud environments, particularly AWS, allows you to ensure operational excellence and security across systems. You are skilled in automation and process improvements, utilizing tools like Docker and Ansible to streamline operations. Your ability to mentor and guide team members makes you a valuable resource in your organization, fostering a culture of learning and collaboration.

You thrive in environments that require deep technical knowledge and problem-solving skills. You are proactive in identifying potential issues and implementing solutions before they escalate. Your experience with scripting languages, particularly Python, enables you to automate repetitive tasks and improve system efficiency. You understand the importance of communication and teamwork, working closely with other IT professionals to achieve common goals.

What you'll do

As the Lead Systems Administrator at Braze, you will act as the primary escalation point for the Service Desk, ensuring that all technical issues are resolved efficiently and effectively. You will lead incident response efforts, performing deep root cause analysis to prevent future occurrences. Your role will involve proactively improving systems through automation and process enhancements, ensuring that IT services are reliable and secure.

You will mentor junior team members, sharing your knowledge and expertise across multiple IT domains. Your leadership will help cultivate a strong team dynamic, encouraging collaboration and innovation. You will also be responsible for maintaining documentation related to system configurations, processes, and procedures, ensuring that all team members have access to the information they need to succeed.

In addition to your technical responsibilities, you will participate in strategic planning for IT services, contributing to the development of policies and procedures that align with the company's goals. Your insights will help shape the future of IT operations at Braze, ensuring that the team is well-equipped to handle the challenges of rapid growth.

What we offer

At Braze, we believe in creating a supportive and inclusive work environment. We offer competitive compensation and benefits, including opportunities for professional development and growth. Our culture emphasizes teamwork, accountability, and a commitment to excellence, allowing you to thrive in your role. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.