Systems Administrator • Lead

Who you are

You have a strong background in systems administration with at least 5 years of experience managing IT services and infrastructure. Your expertise in Linux and cloud platforms like AWS allows you to ensure operational excellence and security across systems. You are skilled in automation tools such as Ansible and Docker, which you use to streamline processes and improve efficiency. Your problem-solving abilities shine when you lead incident response efforts, performing deep root cause analysis to prevent future issues. You are also a mentor and subject matter expert, guiding less experienced team members and sharing your knowledge across multiple IT domains. You thrive in collaborative environments and are open to new perspectives, which helps foster a culture of continuous improvement.

What you'll do

As the Lead Systems Administrator at Braze, you will act as the primary escalation point for the Service Desk, ensuring that all technical issues are resolved efficiently and effectively. You will lead incident response efforts, coordinating with various teams to address and mitigate issues as they arise. Your role will involve performing deep root cause analysis to identify underlying problems and implementing proactive measures to enhance system reliability. You will also focus on improving operational processes through automation, leveraging tools like Ansible and Docker to streamline workflows. Additionally, you will mentor junior staff, providing guidance and support as they develop their skills in systems administration. Your contributions will be vital in maintaining the security and performance of Braze's IT services, enabling the organization to navigate its rapid growth successfully.

What we offer

At Braze, we believe in creating a supportive and inclusive work environment where everyone can thrive. We offer competitive compensation and benefits, along with opportunities for professional development and growth. Our culture emphasizes teamwork and collaboration, allowing you to work alongside passionate individuals who are dedicated to making a real impact. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to empower brands to deliver personalized customer experiences at scale.