Key Account Manager • Mid-Level

Who you are

You have a proven track record in account management, ideally with experience in financial services or technology sectors. Your ability to build deep, trust-based relationships with clients sets you apart, and you understand the importance of customer experience in driving business growth. You are skilled in translating customer needs into actionable insights that can improve products and services. Your collaborative nature allows you to work effectively with cross-functional teams, including Operations, Product, Sales, Legal, and Finance. You are metrics-driven, with a focus on optimizing key customer metrics such as NPS and retention rates. You thrive in a fast-paced environment and are eager to contribute to the digital transformation of private markets.

What you'll do

As a Key Account Manager at bunch, you will serve as the strategic point of contact for fund managers, ensuring a seamless and high-quality experience across all touchpoints. You will lead the end-to-end post-sales lifecycle, from onboarding through growth and upsell, collaborating with multiple departments to deliver exceptional service. Your role will involve building and nurturing long-term relationships with customers, directly influencing retention and expansion efforts. You will own and optimize key customer metrics, ensuring that the customer experience aligns with the company's mission of operational excellence and technological innovation. Your insights will drive product and operational improvements, helping to shape the future of private markets.

What we offer

At bunch, we are committed to creating an inclusive environment for all employees, valuing and celebrating diversity. We offer a dynamic work culture where your contributions will have a direct impact on our growth and success. Join us in transforming a trillion-dollar industry and be part of a team that is dedicated to driving meaningful change.