Customer Support • Senior

Who you are

You have a strong background in customer service, ideally with experience in benefits administration or a related field. You understand the importance of providing clear and accurate information to clients, ensuring they feel supported and valued. Your communication skills are top-notch, allowing you to engage with callers in a friendly and professional manner. You thrive in a remote work environment and are comfortable managing multiple inquiries efficiently. You are detail-oriented and take pride in documenting interactions accurately to maintain compliance and improve service delivery.

What you'll do

As a Senior Member Services Advocate, you will be the first point of contact for clients reaching out with questions about their Health Spending Accounts, COBRA, and other related programs. You will handle inbound calls with a positive attitude, ensuring that each caller receives the assistance they need. Your role will involve guiding clients through enrollment processes, answering inquiries, and providing information about their benefits options. You will document call details meticulously, ensuring compliance with company policies and regulations. Additionally, you will contribute to enhancing the client experience by identifying common issues and suggesting improvements to processes.

What we offer

Businessolver offers a supportive and inclusive work environment where you can grow your skills and advance your career. We value transparency and trust, fostering a culture that encourages open communication and collaboration. As part of our team, you will have access to professional development opportunities and resources to help you succeed in your role. We are committed to providing our employees with a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. Join us in making a meaningful impact on the lives of our clients and their employees.