Customer Success • Senior

Who you are

You have a strong background in member services or customer success, ideally within the healthcare industry — your experience has equipped you with the skills to build consultative relationships and understand the unique needs of diverse member organizations. You excel at aligning business strategies with innovative solutions, ensuring that your members achieve their goals and drive real-world impact. Your ability to communicate effectively and guide members in utilizing platforms will be crucial to their success and satisfaction.

You are adept at assessing business strategies and identifying key milestones — you understand the importance of delivering actionable insights and fostering engagement. Your analytical mindset allows you to evaluate member priorities and implement process improvements that enhance service delivery. You are committed to strengthening member satisfaction and engagement, as reflected in specified metrics, and you thrive in collaborative environments where you can relay member feedback to internal teams for product development.

What you'll do

As a Senior Advisor of Member Services, you will play a pivotal role in fostering strong relationships with assigned member accounts — your expertise will help members communicate and execute key milestones effectively. You will be responsible for onboarding and training on our platforms, ensuring that members are fully integrated into the appropriate industry-specific sub-teams. You will conduct thorough assessments of members' business strategies, goals, and challenges, delivering initial roadmaps that align our solutions with their priorities.

You will work closely with internal stakeholders to understand team operations and expectations for providing quality service. Your contributions will directly impact member organizations, leading to improved decision-making, enhanced outcomes, and cost savings. You will identify and implement process improvements that streamline service delivery, acting as a key contributor to product development by relaying member feedback and insights to internal teams. Your role will be essential in driving member success and ensuring that our mission of transforming healthcare data into actionable insights is realized.

What we offer

At Arcadia, we are dedicated to creating happier, healthier days for all — you will be part of a mission-driven team that values innovation and collaboration. We offer a supportive work environment where your contributions are recognized and valued. You will have the opportunity to work remotely, allowing for flexibility in your work-life balance. Join us in making a real difference in the healthcare industry by empowering our members to achieve their goals and drive strategic growth.