About Cabify
Sustainable ridesharing for a better urban future
Key Highlights
- Raised $493.8 million in funding
- Headquartered in Ciudad JardΓn, Madrid, Spain
- Over 1,000 employees across multiple countries
- Offers customized transportation solutions with flexible payment options
Cabify is a leading ridesharing mobile app headquartered in Ciudad JardΓn, Madrid, Spain, with over 1,000 employees. The company has raised $493.8 million in funding and serves customers across Spain and Latin America, providing eco-friendly transportation solutions that prioritize community welfare...
π Benefits
Cabify offers a flexible work environment with remote, on-site, or hybrid positions available. Employees enjoy 22 vacation days plus 2 extra days for ...
π Culture
Cabify's culture is centered around sustainability and efficient urban practices. The company is committed to reducing traffic congestion and its envi...
Overview
Cabify is hiring a Customer Experience Excellence Specialist to enhance customer operations and ensure high-quality service delivery. You'll work on designing and evolving customer service models to improve the customer journey. This role requires a strong focus on operational efficiency and customer satisfaction.
Job Description
Who you are
You have experience in customer operations and a passion for enhancing customer experiences β you understand the importance of delivering consistent and high-quality service across all touchpoints. You are skilled in designing customer service models that empower local teams and ensure operational efficiency. Your analytical mindset allows you to evaluate service standards and implement improvements effectively.
You thrive in collaborative environments and enjoy working with diverse teams β you can communicate effectively with various stakeholders to align on customer experience goals. You are proactive in identifying opportunities for automation and process improvements that enhance service delivery. Your commitment to sustainability and social impact aligns with Cabify's mission to create a better urban mobility ecosystem.
What you'll do
In this role, you will contribute to the definition and evolution of the customer service model at Cabify β you will work closely with the Customer Excellence team to ensure that service frameworks are coherent and scalable. You will be responsible for implementing key operational processes that guarantee a differentiated customer experience throughout the customer journey. Your efforts will focus on driving operational efficiency and quality of service, ensuring that all customer interactions reflect Cabify's values.
You will collaborate with local teams to empower them with the knowledge and tools needed to deliver exceptional service β you will analyze customer feedback and operational metrics to identify areas for improvement. Your role will involve designing training programs and resources that equip teams to meet and exceed customer expectations. You will also explore intelligent automation solutions that streamline operations and enhance the overall customer experience.
What we offer
Cabify offers a dynamic work environment that values diversity and inclusion β you will be part of a team that is committed to creating a positive impact in urban mobility. We provide a monthly credit for use in our app, along with fresh fruit and coffee to keep you energized throughout the day. Join us in our mission to transform urban mobility and make a difference in the communities we serve.
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