Customer Operations • Entry-Level

Who you are

You are a student pursuing a degree in Business Administration, Engineering, or a related field. You have a solid foundation in data analysis and statistics, which you are eager to apply in a real-world setting. Your analytical mindset drives your curiosity to understand the underlying reasons behind data trends and patterns. You are proficient in Excel and Google Sheets, and you have experience with SQL, Python, or R, as well as familiarity with Business Intelligence tools like Tableau or Power BI. You possess strong communication skills, allowing you to convey insights clearly and effectively to various stakeholders. You are enthusiastic about learning and contributing to a collaborative team environment.

What you'll do

As a Beca Customer Operations intern at Cabify, you will play a crucial role in collecting and analyzing operational data to enhance customer experience. You will identify trends and patterns in the data to anticipate potential issues and propose actionable improvements. Collaborating with different teams, you will contribute to process enhancements and participate in root cause analysis to ensure effective corrective actions are implemented. Your work will support continuous improvement initiatives in customer service, and you will assist in creating and updating operational procedures to streamline workflows. This internship offers you the opportunity to gain hands-on experience in a dynamic environment while making a tangible impact on the company's operations.

What we offer

At Cabify, we foster a collaborative and energetic work culture where you can learn and grow. We provide flexible working hours to accommodate your studies, and you will have the chance to participate in team events that promote camaraderie and engagement. Join us in our mission to improve urban mobility and make cities better places to live. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a willingness to learn.