About Canonical
Empowering the world with open-source software
Key Highlights
- Developers of Ubuntu, used by millions globally
- Headquartered in London with a remote-first policy
- Serves enterprise clients like Google and Microsoft
- Privately held with significant funding from various investors
Canonical Ltd., headquartered in London, is the driving force behind Ubuntu, one of the world's most popular open-source operating systems. With a focus on cloud computing, IoT, and container orchestration, Canonical serves a diverse range of clients, including major enterprises like Google and Micr...
🎁 Benefits
Canonical offers competitive salaries, equity options, generous PTO policies, and a remote-first work environment, allowing employees to work from any...
🌟 Culture
Canonical promotes a remote-friendly culture that values open-source contributions and encourages innovation. The company emphasizes transparency and ...
Overview
Canonical is hiring an Enterprise Customer Success Manager (Japanese speaker) to enhance customer experience and facilitate product adoption. You'll work closely with strategic and enterprise customers in the APAC region. This role requires strong communication skills and a customer-focused mindset.
Job Description
Who you are
You have experience in customer success or account management, ideally within a technology or software environment. You understand the importance of building trust with customers and have a knack for aligning their objectives with the services offered by Canonical. Your communication skills are top-notch, allowing you to interact effectively in both Japanese and English. You are passionate about helping customers navigate complex product offerings and are committed to enhancing their experience.
You thrive in a remote work environment and are comfortable managing relationships with clients across different time zones. Your ability to analyze customer needs and suggest appropriate solutions is a key strength. You are proactive in identifying potential issues and are skilled at alleviating customer pain points to foster loyalty and satisfaction.
What you'll do
As an Enterprise Customer Success Manager, you will onboard and support strategic customers, ensuring they derive maximum value from Canonical's products. You will develop a deep understanding of customer objectives and work collaboratively to create a roadmap for success. Your role will involve facilitating the adoption of new products and services, as well as supporting expansion within existing accounts. You will also contribute to the overall customer success strategy by providing insights and feedback to improve service delivery.
You will engage with customers regularly to assess their satisfaction and address any concerns they may have. Your goal is to reduce churn and enhance customer loyalty through thoughtful interactions and tailored solutions. You will also collaborate with internal teams to ensure that customer feedback is integrated into product development and service enhancements.
What we offer
Canonical offers a dynamic work environment where you can grow your career in customer success. You will have the opportunity to work with a diverse range of clients and contribute to the success of their digital transformation journeys. We provide a supportive culture that values diversity and encourages professional development. Join us to make a meaningful impact in the world of open-source technology.
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