Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success or account management, ideally within the technology sector. Your ability to build trust and rapport with clients is second nature, and you understand the importance of aligning customer objectives with product offerings. You thrive in a remote work environment and are comfortable collaborating with diverse teams across the globe.

You possess excellent communication skills, both written and verbal, allowing you to convey complex information clearly and effectively. Your analytical mindset enables you to identify customer pain points and suggest appropriate solutions. You are proactive in your approach, always looking for ways to enhance the customer experience and drive product adoption.

Desirable

Experience in open source software or cloud technologies would be a plus. Familiarity with customer relationship management (CRM) tools and data analysis is also beneficial. You are adaptable and open to learning new skills as the role evolves.

What you'll do

As an Enterprise Customer Success Manager at Canonical, you will be responsible for developing and maintaining strong relationships with your assigned customers. You will work closely with them to understand their goals and challenges, ensuring they receive the best possible experience with Canonical's products and services. Your role will involve facilitating the adoption of new products, reducing churn, and supporting expansion within existing accounts.

You will collaborate with various teams within Canonical to align customer expectations and deliver on a tailored collaboration roadmap. Your insights will help shape the customer journey, and you will be instrumental in driving customer satisfaction and loyalty. Regular check-ins and strategic discussions with clients will be part of your routine, allowing you to stay attuned to their evolving needs.

What we offer

Canonical offers a dynamic and inclusive work environment where you can grow your career. You will have the opportunity to work with cutting-edge open source technologies and contribute to impactful projects. The company values diversity and encourages applications from individuals with varied backgrounds and experiences. We believe that a diverse team leads to better products and a more enriching workplace.

You will also benefit from flexible working arrangements, allowing you to balance your professional and personal life effectively. Canonical is committed to your professional development, providing resources and support to help you enhance your skills and advance your career.