About Canonical
Empowering the world with open-source software
Key Highlights
- Developers of Ubuntu, used by millions globally
- Headquartered in London with a remote-first policy
- Serves enterprise clients like Google and Microsoft
- Privately held with significant funding from various investors
Canonical Ltd., headquartered in London, is the driving force behind Ubuntu, one of the world's most popular open-source operating systems. With a focus on cloud computing, IoT, and container orchestration, Canonical serves a diverse range of clients, including major enterprises like Google and Micr...
🎁 Benefits
Canonical offers competitive salaries, equity options, generous PTO policies, and a remote-first work environment, allowing employees to work from any...
🌟 Culture
Canonical promotes a remote-friendly culture that values open-source contributions and encourages innovation. The company emphasizes transparency and ...
Cloud Support Engineer • Mid-Level
Skills & Technologies
Overview
Canonical is hiring a Cloud Support Engineer to deliver exceptional technical support on the full cloud technical stack. You'll leverage your Linux support and software engineering skills to assist customers with open source technologies like Ubuntu, OpenStack, and Kubernetes. This role requires a passion for technology and problem-solving under pressure.
Job Description
Who you are
You have a strong background in Linux support and software engineering, with a passion for open source technologies. Your experience includes working with cloud-native development and data-center technologies, particularly OpenStack and Kubernetes. You thrive in a technical support role, where you can solve complex problems and provide exceptional service to customers. You are comfortable working in a distributed team and enjoy collaborating with colleagues from diverse backgrounds.
You possess a solid understanding of the full technical stack, from hardware to application, networking, and Linux. Your ability to communicate technical concepts clearly and effectively is one of your strengths, allowing you to assist customers in maximizing their use of Canonical's solutions. You are eager to learn new skills and stay updated with the latest advancements in technology.
What you'll do
As a Cloud Support Engineer at Canonical, you will be responsible for delivering outstanding technical support across the full cloud technical stack. You will assist customers with their open source solutions, including Ubuntu Server and Desktop, OpenStack, and Kubernetes. Your role will involve troubleshooting complex issues, providing engineering solutions, and ensuring that customers receive the best possible experience with Canonical's products.
You will engage with customers to understand their needs and challenges, guiding them through the resolution process. Your expertise in Linux and cloud technologies will be crucial in diagnosing problems and implementing effective solutions. You will also have the opportunity to contribute to the development of support documentation and best practices, enhancing the overall support experience for customers.
What we offer
Canonical offers a flexible work environment with the opportunity to work from home. You will be part of a global team that values diversity and collaboration. The company is committed to fostering a workplace free from discrimination, ensuring that all employees are treated fairly and with respect. You will have access to ongoing training and development opportunities to enhance your skills and advance your career in the open source technology space. Canonical is a profitable and growing company, providing a stable and rewarding work environment for its employees.
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