About Canonical
Empowering the world with open-source software
Key Highlights
- Developers of Ubuntu, used by millions globally
- Headquartered in London with a remote-first policy
- Serves enterprise clients like Google and Microsoft
- Privately held with significant funding from various investors
Canonical Ltd., headquartered in London, is the driving force behind Ubuntu, one of the world's most popular open-source operating systems. With a focus on cloud computing, IoT, and container orchestration, Canonical serves a diverse range of clients, including major enterprises like Google and Micr...
🎁 Benefits
Canonical offers competitive salaries, equity options, generous PTO policies, and a remote-first work environment, allowing employees to work from any...
🌟 Culture
Canonical promotes a remote-friendly culture that values open-source contributions and encourages innovation. The company emphasizes transparency and ...
Skills & Technologies
Overview
Canonical is hiring a Cloud Support Engineer to support customers leveraging Ubuntu and open source products. You'll investigate complex cloud environment issues and provide expert-level support. This role requires a passion for technology and open source development.
Job Description
Who you are
You have a strong affinity for open source development and a passion for technology — you enjoy solving interesting technical problems and have experience in providing support for cloud environments. Your background includes working with Linux systems, and you are comfortable troubleshooting complex issues that may arise in cloud infrastructures.
You thrive in a remote work environment and are adept at collaborating with distributed teams — your communication skills enable you to effectively engage with customers and colleagues alike. You are a problem solver at heart, always looking for innovative solutions to technical challenges.
What you'll do
As a Cloud Support Engineer at Canonical, you will be responsible for investigating issues reported by customers and providing expert-level support for Ubuntu and other open source products. You will work closely with customers to triage complex cloud environment issues, including Linux kernel crashes and OS configuration problems. Your role will challenge you to think differently and learn new skills as you work on the next generation of Ubuntu solutions.
You will collaborate with a diverse team of professionals, leveraging your technical expertise to ensure customer satisfaction and resolve issues efficiently. Your contributions will help shape the future of Canonical's offerings in the cloud space, and you will have the opportunity to work with some of the best minds in the industry.
What we offer
Canonical fosters a workplace free from discrimination and values diversity of experience, perspectives, and backgrounds. You will be part of a rapidly expanding team that is committed to providing exceptional support to customers around the world. We encourage you to apply even if your experience doesn't match every requirement, as we believe that diverse teams build better products.
This role offers the flexibility of remote work, allowing you to be based anywhere in Japan while contributing to a global company that is a leader in open source software. Join us at Canonical and help us support the technical needs of our customers while advancing your career in a dynamic and innovative environment.
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