Technical Account Manager • Lead

Who you are

You have a proven track record in leading technical services teams, with extensive experience in professional services, technical support, and customer education. Your strategic mindset allows you to unify diverse teams under a common vision, driving efficiency and customer satisfaction. You possess excellent communication skills, enabling you to articulate complex technical concepts to both technical and non-technical stakeholders. You thrive in fast-paced environments and are adept at managing multiple priorities while maintaining a focus on customer success. Your leadership style fosters collaboration and innovation, empowering your team to deliver exceptional service. You are passionate about leveraging technology to enhance customer experiences and drive business outcomes.

What you'll do

In this role, you will unify and lead the Professional Services, Technical Support, and Customer Education teams under a cohesive strategy. You will design and implement the next generation of technical service delivery, focusing on reducing support dependency and accelerating time-to-value for customers. Your responsibilities will include developing a comprehensive customer enablement strategy that empowers clients to self-solve and maximize the value of the CaptivateIQ platform. You will collaborate closely with cross-functional teams to ensure seamless onboarding and product guidance, while maintaining high standards of service delivery. Additionally, you will analyze customer feedback and service metrics to continuously improve processes and enhance the overall customer experience. As a key member of the leadership team, you will contribute to the strategic direction of the company and play a vital role in its growth and success.

What we offer

CaptivateIQ offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a talented team committed to transforming sales performance management. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our mission to empower high-growth companies with the insights and flexibility needed to drive revenue performance.