Support Analyst • Entry-Level

Who you are

You are a detail-oriented individual with a strong desire to help others. You thrive in a customer-facing role and are eager to learn about the venture capital and private equity industries. Your communication skills are top-notch, allowing you to effectively address customer inquiries and provide solutions. You understand the importance of equity ownership and are motivated to support clients in navigating Carta's platform. You are adaptable and can handle a variety of requests, ensuring that each customer feels valued and understood.

What you'll do

As a Support Analyst at Carta, you will be the first point of contact for our customers, addressing their inquiries and providing assistance with our software solutions. You will work closely with clients to understand their needs and guide them through the features of our platform. Your role will involve troubleshooting issues, providing timely responses, and ensuring customer satisfaction. You will collaborate with other teams to escalate complex issues and contribute to improving our support processes. Your goal is to enhance the customer experience and help clients unlock the full potential of their equity ownership.

What we offer

At Carta, you will join a dynamic team that is passionate about transforming the private market infrastructure. We offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work with a diverse group of professionals and gain insights into the venture capital and private equity sectors. We believe in fostering a culture of collaboration and innovation, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to unlock the power of equity ownership for more people in more places.