Customer Operations • Entry-Level

Who you are

You have at least 2 years of customer-facing experience, demonstrating your ability to connect with customers and provide exceptional service. Your passion for delivering happiness is evident in your interactions, whether it's on the driveway or within the community. You are adaptable and ready to embrace the unique challenges of the automotive retail industry.

You understand the importance of being available for customers, as this role requires flexibility with shifts that may include weekends and evenings. Your commitment to customer satisfaction drives you to go above and beyond in every interaction, ensuring that each customer feels valued and heard.

What you'll do

As a Customer Service Delivery Advocate at Carvana, you will be at the forefront of enhancing the car-buying experience. Your primary responsibility will be to engage with customers, delivering happiness as you assist them through the car-buying process. You will also have the opportunity to get involved in local community initiatives, reinforcing Carvana's commitment to customer satisfaction and community engagement.

You will work in a dynamic environment where your contributions directly impact customer experiences. Your role will involve rotating shifts, ensuring that you are available to assist customers during peak hours. You will be part of a team that values collaboration and support, working together to create a positive atmosphere for both customers and team members.

What we offer

Carvana offers a competitive starting hourly rate of $17/hr, with significant growth opportunities based on performance. You can expect to see your earnings increase within a short timeframe through our performance-based Careers Not Jobs program, which provides merit opportunities every 90 days. We believe in investing in our team members' success, and as you grow, so does the company.

In addition to competitive pay, you will enjoy a supportive work environment that encourages personal and professional development. We are committed to helping our team members succeed, and we provide the resources and opportunities necessary for you to thrive in your career at Carvana.