Customer Operations • Entry-Level

Who you are

You have at least 2 years of customer-facing experience, demonstrating your ability to engage with customers effectively and provide exceptional service. You understand the importance of building relationships and are passionate about enhancing the customer experience. You are adaptable and can thrive in a fast-paced environment, ready to take on the challenges that come with delivering happiness to customers. You possess strong communication skills, allowing you to articulate information clearly and effectively to customers and team members alike. You are a team player who enjoys collaborating with others to achieve common goals and improve the overall customer journey. You are committed to continuous learning and growth, eager to take advantage of the opportunities for advancement within the company.

What you'll do

As a Customer Experience Advocate at Carvana, you will be at the forefront of our mission to transform the car-buying experience. Your primary responsibility will be to deliver vehicles to customers, ensuring that each delivery is a positive and memorable experience. You will engage with customers on the driveway, providing them with the information they need and answering any questions they may have. You will also have the opportunity to get involved in the local community, representing Carvana and building relationships that foster goodwill and trust. Your role will require you to work flexible hours, including weekends, as you help us meet the needs of our customers. You will be part of a dynamic team that values collaboration and innovation, working together to create a seamless and enjoyable car-buying process for all.

What we offer

Carvana offers a competitive starting hourly rate of $20/hr, with opportunities for significant growth based on performance. You can expect to see pay increases at regular intervals, with the potential to earn up to $22/hr within your first year through our performance-based Careers Not Jobs program. We are committed to investing in our team members' success, providing you with the tools and resources you need to thrive in your role. In addition to competitive compensation, we offer a supportive work environment that encourages personal and professional development. You will have access to various performance-based incentive programs that can further enhance your earnings. Join us at Carvana, where we believe that when our team members grow, we grow.