Customer Operations • Entry-Level

Who you are

You have at least 2 years of customer-facing experience and are passionate about delivering exceptional service. You thrive in a fast-paced environment and enjoy engaging with customers to ensure their satisfaction. Your ability to communicate effectively and empathetically makes you a natural advocate for customer happiness. You are adaptable and ready to work flexible hours, including weekends, to meet customer needs. You understand the importance of teamwork and are eager to collaborate with your colleagues to create a positive experience for every customer.

What you'll do

As a Customer Service Coordinator at Carvana, you will be the face of the company, delivering happiness to customers during their vehicle delivery experience. You will engage with customers on the driveway, ensuring they feel valued and supported throughout the car-buying process. Your role will involve addressing customer inquiries, resolving issues, and providing information about our services. You will also have the opportunity to get involved in local community initiatives, further enhancing the Carvana brand. Your commitment to customer satisfaction will be key in helping Carvana maintain its reputation as a leader in the automotive retail industry.

What we offer

Carvana offers a competitive starting hourly rate of $18/hr with opportunities for growth based on performance. You can expect to see your earnings increase within a short timeframe through our performance-based Careers Not Jobs program, which provides merit opportunities every 90 days. We believe in investing in our team members' success, offering benefits and perks that support your professional development and well-being. Join us in reintroducing happiness into the car-buying process and be part of a team that values your contributions and growth.