Customer Operations • Entry-Level

Who you are

You have at least 2 years of customer-facing experience and are passionate about delivering exceptional service. You thrive in a fast-paced environment and enjoy engaging with customers to ensure their satisfaction. Your ability to communicate effectively and build rapport is key to your success in this role. You are adaptable and ready to work flexible hours, including weekends, to meet customer needs. You understand the importance of teamwork and are eager to contribute to a positive work culture. You are committed to continuous improvement and are excited about the growth opportunities available at Carvana.

What you'll do

As a Customer Service Delivery Advocate, you will be the face of Carvana, delivering happiness to customers during their car-buying journey. You will assist customers with inquiries, provide information about our services, and ensure a seamless experience from start to finish. Your role will involve engaging with customers both in person and through various communication channels, addressing their needs and concerns promptly. You will also participate in community initiatives, helping to reintroduce happiness into the car-buying process. Your performance will be recognized through our merit-based program, allowing you to increase your earnings based on your contributions.

What we offer

Carvana offers a competitive starting hourly rate of $19/hr, with opportunities for growth based on performance. You can expect regular pay increases as you progress in your role, with the potential to earn up to $21/hr within your first year. We are committed to investing in our team members' success, providing a supportive environment where you can thrive. Our benefits include performance-based incentives and a culture that values your contributions. Join us in transforming the car-buying experience and making a positive impact in the community.