Customer Operations • Entry-Level

Who you are

You have at least 2 years of customer-facing experience and are passionate about delivering happiness to customers. You thrive in a dynamic environment and are eager to contribute to reintroducing joy into the car-buying process. You possess strong communication skills and can effectively engage with customers in various situations. You are adaptable and willing to work flexible hours, including weekends, to meet the needs of the business. You understand the importance of teamwork and are excited to be part of a growing company that values its employees.

What you'll do

As a Customer Service Delivery Advocate at Carvana, you will be the face of the company, delivering exceptional service to customers during their car-buying journey. You will engage with customers on the driveway, ensuring they have a positive experience from start to finish. Your role will involve addressing customer inquiries, resolving issues, and providing support throughout the buying process. You will also have the opportunity to get involved in local community initiatives, further enhancing the Carvana brand. Your performance will be key to unlocking growth opportunities within the company, as you will be eligible for merit increases based on your contributions.

What we offer

Carvana offers a competitive starting hourly rate of $18/hr, with the potential for significant growth based on performance. You can expect to see pay increases at 3 months, 6 months, and beyond, with opportunities to earn up to $20/hr within your first year. We invest in our team members' success, providing a supportive environment where you can thrive. Additionally, you will have access to performance-based incentive programs that can further enhance your earnings. Join us in creating a positive impact in the automotive retail space and enjoy a fulfilling career with Carvana.