Customer Support • Entry-Level

Who you are

You have at least 2 years of customer-facing experience and are passionate about delivering exceptional service. You thrive in a fast-paced environment and enjoy engaging with customers to ensure their satisfaction. Your ability to communicate effectively and empathetically makes you a natural advocate for customer needs. You are adaptable and willing to work flexible hours, including weekends, to meet the demands of the role. You understand the importance of building relationships and are committed to reintroducing happiness into the car-buying process.

What you'll do

As a Customer Service Delivery Advocate at Carvana, you will be the face of our company, delivering happiness to customers during their car-buying journey. You will engage with customers on the driveway, ensuring they have a positive experience from start to finish. Your role will involve addressing customer inquiries, resolving issues, and providing information about our services. You will also have the opportunity to get involved in local community initiatives, reinforcing our commitment to customer satisfaction and community engagement. Your performance will be recognized through our Careers Not Jobs program, which offers merit-based pay increases and growth opportunities.

What we offer

We offer a competitive starting hourly rate of $18/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe, progressing from $18/hr to $20/hr in your first year through our performance-based program. Additionally, we invest in our team members' success, providing a supportive environment where you can grow your career. Join us at Carvana, where we believe that when our team members grow, we grow.