Customer Operations • Lead

Who you are

You have experience in a supervisory role, ideally within an operations or quality assurance environment — you understand the importance of maintaining high standards and can effectively lead a team to achieve production goals. You are skilled at identifying team strengths and weaknesses, and you know how to motivate and develop your team to improve performance. You are detail-oriented and committed to ensuring that every vehicle meets rigorous quality standards before reaching customers.

You thrive in a fast-paced environment and can manage multiple tasks simultaneously — your organizational skills allow you to oversee the movement of vehicles safely and efficiently. You are proactive in addressing issues and finding solutions that enhance team productivity and quality outcomes. You have a strong understanding of operational metrics and can analyze performance data to drive continuous improvement.

Desirable

Experience in the automotive industry or a similar field would be a plus, as would familiarity with quality control processes. You are comfortable using technology to track production metrics and communicate effectively with your team and other departments.

What you'll do

In this role, you will manage the daily operations of the Inspection Center, ensuring that vehicles are processed efficiently and meet quality standards. You will oversee the movement of cars into and out of the center, coordinating with your team to meet production targets consistently. You will engage with your team to provide guidance and support, helping them to develop their skills and improve their performance.

You will be responsible for setting production and quality goals, monitoring progress, and implementing strategies to achieve these objectives. You will conduct regular assessments of team performance, identifying areas for improvement and providing feedback to help your team succeed. You will also collaborate with other departments to ensure a seamless workflow and address any operational challenges that arise.

Your leadership will be crucial in fostering a positive team environment where associates feel valued and motivated. You will encourage open communication and collaboration, ensuring that everyone is aligned with the company's mission to deliver high-quality vehicles to customers.

What we offer

Carvana offers a dynamic work environment where you can make a real impact on the quality of our vehicles and the satisfaction of our customers. You will have the opportunity to lead a dedicated team and contribute to the success of our Inspection Center. We provide competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in our mission to revolutionize the car buying experience and deliver only the best to our customers.