Customer Operations • Entry-Level

Who you are

You have at least 2 years of customer-facing experience and are passionate about delivering exceptional service. You understand the importance of building relationships and creating positive experiences for customers. You are adaptable and can thrive in a fast-paced environment, ready to take on the challenges of the automotive retail industry. You possess strong communication skills, allowing you to effectively engage with customers and address their needs. You are a team player who enjoys collaborating with others to achieve common goals and enhance customer satisfaction. You are committed to continuous improvement and are eager to grow your career within a dynamic company like Carvana.

What you'll do

As a Customer Service Delivery Advocate at Carvana, you will be the face of the company, delivering happiness to customers during their car-buying journey. You will engage with customers on the driveway, ensuring they have a seamless and enjoyable experience. Your role will involve addressing customer inquiries, resolving issues, and providing support throughout the buying process. You will also have the opportunity to get involved in local community initiatives, helping to reintroduce happiness into the car-buying process. Your shift will require flexibility, as you will be available to work various hours, including weekends. You will be part of a team that values collaboration and strives to create a positive impact in the lives of customers.

What we offer

Carvana offers a competitive starting hourly rate of $18/hr, with opportunities for growth based on performance. You can expect to see pay increases at regular intervals, with the potential to earn up to $20/hr within your first year. We believe in investing in our team members' success, providing various performance-based incentive programs to unlock greater earnings. Our culture emphasizes teamwork and community involvement, ensuring that as our team members grow, we grow as a company. We are committed to creating a supportive environment where you can thrive and build a fulfilling career.