Customer Operations • Entry-Level

Who you are

You have at least 2 years of customer-facing experience and are passionate about delivering exceptional service. You thrive in a fast-paced environment and enjoy engaging with customers to ensure their satisfaction. Your communication skills are top-notch, allowing you to effectively convey information and resolve issues. You are adaptable and can work various shifts, including weekends, to meet the needs of the business. You possess a valid driver's license and are at least 21 years of age, ensuring you can fulfill the role's requirements.

What you'll do

As a Customer Service Delivery Advocate at Carvana, you will be the face of the company, delivering happiness to customers during their car-buying journey. You will engage with customers on the driveway, ensuring they have a positive experience from start to finish. Your role will involve addressing customer inquiries, providing information about our services, and assisting with any issues that may arise. You will also have the opportunity to get involved in local community initiatives, further enhancing the Carvana brand. Your performance will be key to unlocking growth opportunities within the company, as you will be part of a performance-based program that rewards your contributions.

What we offer

Carvana offers a competitive starting hourly rate of $17/hr, with the potential for increases based on performance. You can expect to see your pay progress from $17/hr to $19/hr within your first year through our merit-based program. We believe in investing in our team members' success, providing opportunities for growth and development. Additionally, you will enjoy a supportive work environment that values your contributions and encourages you to thrive in your career. Join us in reintroducing happiness into the car-buying process and be part of a company that is transforming the automotive retail industry.