Operations Manager • Lead

Who you are

You have a proven track record in operations management, demonstrating your ability to lead teams effectively and manage multiple projects simultaneously. Your experience in a fast-paced environment has equipped you with the skills to mentor and develop team members, ensuring that everyone is aligned with the company's mission of customer satisfaction. You thrive in team-oriented settings and bring a unique perspective that contributes to a diverse workplace culture.

You possess excellent communication skills, allowing you to engage with various stakeholders and foster a collaborative atmosphere. Your problem-solving abilities enable you to tackle challenges head-on, ensuring that operations run smoothly and efficiently. You are adaptable and willing to step in wherever needed, showcasing your commitment to the team's success.

What you'll do

As the Team Lead in Market Operations, you will be responsible for running the local Carvana hub, overseeing daily operations, and ensuring that all processes align with the company's mission. You will lead a team of Customer Advocates, providing guidance and support as they deliver vehicles to customers and manage the purchasing process. Your role will involve market launches, where you will strategize and implement plans to enhance operational efficiency and customer satisfaction.

You will also be tasked with juggling multiple projects, ensuring that deadlines are met while maintaining high-quality service. Your leadership will be crucial in mentoring team members, helping them grow in their roles and fostering a positive work environment. You will collaborate with other departments to streamline operations and improve the overall customer experience, making sure that Carvana remains a leader in hassle-free car buying.

What we offer

Carvana offers a dynamic work environment where your contributions will directly impact the company's success. You will have the opportunity to work with a diverse team that values unique perspectives and encourages personal growth. We believe in empowering our employees and providing them with the tools they need to succeed in their roles. Join us in revolutionizing the car buying experience and making a difference in the lives of our customers.