Team Lead • Lead

Who you are

You have experience in operations management and a proven track record of leading teams in a fast-paced environment — you thrive on mentoring and developing team members while ensuring operational excellence. You understand the importance of customer satisfaction and are committed to creating a hassle-free experience for customers. Your ability to juggle multiple projects and responsibilities makes you an ideal candidate for this role. You bring a unique perspective to the team, valuing diversity of opinions and fostering a collaborative atmosphere.

What you'll do

As the Team Lead in Market Operations, you will be responsible for running the local Carvana hub, overseeing all aspects of market launch and operations. You will lead a team of Customer Advocates, ensuring they are well-equipped to deliver exceptional service to our customers. Your role will involve mentoring team members, managing daily operations, and stepping in wherever needed to maintain efficiency. You will also be responsible for implementing strategies that enhance customer satisfaction and streamline processes.

What we offer

At Carvana, we offer a supportive and inclusive work environment where your contributions are valued. You will have the opportunity to work with a diverse team and make a significant impact on our operations. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to revolutionize the car buying experience and make a difference in the lives of our customers.