Team Lead • Lead

Who you are

You have a proven track record in operations management, demonstrating your ability to lead teams and drive performance in a fast-paced environment. Your experience includes mentoring and developing team members, ensuring they thrive in their roles while contributing to the overall success of the organization. You understand the importance of customer satisfaction and are committed to creating a hassle-free experience for customers. You bring a unique perspective to the team, valuing diversity of opinions and fostering an inclusive workplace culture.

You are adaptable and willing to roll up your sleeves to tackle challenges as they arise. Your strong communication skills enable you to collaborate effectively with various stakeholders, ensuring that everyone is aligned and working towards common goals. You thrive in a team-oriented environment and are passionate about building a positive workplace culture that encourages innovation and growth.

What you'll do

As the Team Lead in Market Operations, you will be responsible for running the local Carvana hub, overseeing all aspects of operations from market launch to daily management. You will lead a team of Customer Advocates, ensuring they are equipped to deliver exceptional service to our customers. Your role will involve juggling multiple projects, from operational improvements to team development initiatives, all while maintaining a focus on customer satisfaction. You will collaborate closely with other departments to ensure seamless operations and contribute to the overall success of Carvana's mission.

You will also be responsible for mentoring team members, helping them grow in their roles and develop their skills. Your leadership will be crucial in fostering a positive team culture that values collaboration and diversity. You will regularly assess team performance and implement strategies to enhance productivity and efficiency. Your ability to manage competing priorities will be essential as you navigate the dynamic environment of Carvana's Market Operations.

What we offer

At Carvana, we offer a unique work environment where you can make a real impact. You will be part of a team that values innovation and customer satisfaction, working towards a common goal of transforming the car buying experience. We provide opportunities for professional growth and development, ensuring that you have the resources and support needed to succeed in your role. Join us in our mission to create a hassle-free way for people to buy and sell cars, and be part of a company that is changing the automotive industry for the better.