Operations Manager • Lead

Who you are

You have a proven track record in operations management, demonstrating your ability to lead teams and drive performance in a fast-paced environment. Your experience includes mentoring and developing team members, ensuring that everyone is aligned with the company's mission of customer satisfaction. You thrive in a collaborative setting, bringing your unique perspective to the table and valuing the diversity of opinions within your team.

You are adaptable and willing to roll up your sleeves to tackle challenges head-on. Your strong organizational skills allow you to juggle multiple projects while maintaining a focus on quality and efficiency. You understand the importance of customer satisfaction and are committed to creating a hassle-free experience for customers.

What you'll do

As the Team Lead in Market Operations, you will be responsible for running the local Carvana hub, overseeing all aspects of operations from market launch to daily activities. You will lead a team of Customer Advocates, ensuring they are equipped to deliver exceptional service to our customers. Your role will involve coordinating logistics, managing inventory, and optimizing processes to enhance operational efficiency.

You will also play a key role in mentoring team members, fostering a culture of growth and development. By collaborating with other departments, you will help to implement strategies that improve customer experience and streamline operations. Your leadership will be crucial in maintaining a positive work environment where team members feel valued and motivated to contribute to Carvana's mission.

What we offer

At Carvana, we offer a unique work culture that prioritizes customer satisfaction and team collaboration. You will have the opportunity to work in a dynamic environment where your contributions directly impact the success of the company. We believe in empowering our employees and providing them with the tools they need to succeed. Join us in revolutionizing the car buying experience and making a difference in the lives of our customers.