Team Lead • Lead

Who you are

You have a proven track record in operations management, demonstrating your ability to lead teams and drive performance in a fast-paced environment. Your experience includes mentoring and developing team members, ensuring that everyone is aligned with the company's mission of customer satisfaction. You thrive in a collaborative setting, bringing your unique perspective to the table and valuing the diversity of opinions within your team.

You are adaptable and willing to roll up your sleeves to tackle challenges as they arise. Your strong organizational skills allow you to juggle multiple projects while maintaining a focus on quality and efficiency. You understand the importance of customer satisfaction and are committed to creating a hassle-free experience for clients.

What you'll do

As the Team Lead in Market Operations, you will be responsible for running the local Carvana hub, overseeing all aspects of operations from market launch to daily activities. You will lead a team of Customer Advocates, ensuring they are well-equipped to deliver exceptional service to our customers. Your role will involve coordinating logistics, managing inventory, and optimizing processes to enhance operational efficiency.

You will also play a key role in mentoring your team, providing guidance and support to help them grow in their roles. Your leadership will be crucial in fostering a positive team culture that encourages collaboration and innovation. You will be expected to analyze performance metrics and implement strategies to improve service delivery and customer satisfaction.

What we offer

At Carvana, we offer a unique work environment that values diversity and encourages personal growth. You will have the opportunity to work with a dynamic team that is passionate about transforming the car buying experience. We provide competitive compensation and benefits, along with opportunities for career advancement within the company. Join us in our mission to revolutionize the way people buy and sell cars.