Service Designer • Mid-Level

Who you are

You have a strong background in service design, with experience in optimizing end-to-end user experiences. You understand the importance of looking beyond screens and features, focusing on the entire service ecosystem and workflows. Your ability to create and maintain customer experience maps will be crucial in capturing both happy and unhappy paths in the post-purchase journey. You are comfortable collaborating with internal teams and third-party logistics partners to ensure a seamless experience for users.

You are adaptable and open to feedback, thriving in a dynamic environment where you can contribute hands-on to product design when necessary. Your passion for enhancing customer experiences aligns with Catawiki's mission to become the world’s most popular destination for special objects. You are excited about the opportunity to work in a diverse and sustainable scale-up, contributing to a culture that values ownership and impact.

Desirable

Experience in a marketplace or e-commerce environment would be a plus, as would familiarity with customer support processes and logistics. You may also have skills in user research or usability testing, which can further enhance your contributions to the team.

What you'll do

As a Service Designer at Catawiki, you will play a pivotal role in designing and optimizing the post-purchase experience. This includes analyzing and improving processes related to payments, shipping, and customer support. You will work closely with various teams to understand their workflows and identify areas for improvement, ensuring that the service provided to customers is both efficient and enjoyable.

You will create detailed customer experience maps that illustrate the journey of buyers and sellers, highlighting key interactions and potential pain points. These maps will serve as a vital resource for the organization, guiding improvements and innovations in service delivery. Your insights will help shape the overall strategy for enhancing customer satisfaction and loyalty.

Collaboration will be key in this role, as you will engage with cross-functional teams to align on service design initiatives. You will also contribute to product design efforts, ensuring that the user experience is cohesive and meets the needs of customers. Your ability to communicate effectively and advocate for user-centered design principles will be essential in driving positive change within the organization.

What we offer

Catawiki offers a unique opportunity to work in a vibrant and innovative environment where your contributions can make a significant impact. You will be part of a diverse team that values creativity and collaboration, with opportunities for professional growth and development. The company is committed to fostering a culture of openness and feedback, encouraging you to share your ideas and insights.

In addition to a competitive salary, Catawiki provides a range of benefits designed to support your well-being and work-life balance. You will have the chance to work on exciting projects that involve exceptional objects and contribute to a mission that resonates with your values. Join us in this exciting journey and help shape the future of Catawiki.