About HubSpot
The inbound marketing software platform for growth
Key Highlights
- Public company (NYSE: HUBS) with strong market presence
- Over 100,000 customers globally across various industries
- Raised over $600 million in funding since inception
- Headquartered in Cambridge, Massachusetts with a global workforce
HubSpot is a leading developer of software products for inbound marketing, sales, and customer service, headquartered in Cambridge, Massachusetts. With over 100,000 customers in more than 120 countries, HubSpot offers a comprehensive suite of tools including CRM, marketing automation, and customer s...
🎁 Benefits
Employees enjoy competitive salaries, equity options, unlimited PTO, and a remote-friendly work policy. HubSpot also offers a generous parental leave ...
🌟 Culture
HubSpot fosters a culture of transparency and inclusivity, emphasizing a strong commitment to employee well-being and work-life balance. The company v...
Skills & Technologies
Overview
HubSpot is hiring a Customer Onboarding Specialist to support clients in the Japanese market with onboarding and consulting services. You'll leverage your knowledge of CRM and customer success to help clients achieve their business goals.
Job Description
Who you are
You have experience in software onboarding or have led software implementations, demonstrating your ability to adapt to fast-paced environments. You are committed to customer success and are eager to learn and grow in the marketing, sales, and customer service sectors. Your native-level Japanese and proficiency in English allow you to communicate effectively with clients and internal teams.
You are passionate about helping organizations grow better and understand the importance of reducing the time to value for customers. You thrive in collaborative settings and are excited about the evolving landscape of marketing and customer success in Japan.
Desirable
Experience with CRM or marketing automation tools is a plus, as is any consulting experience. Familiarity with APIs and system integrations will help you navigate technical discussions with clients and colleagues.
What you'll do
As a Customer Onboarding Specialist, you will be the first point of contact for clients who have signed up for HubSpot. You will conduct interviews to understand their business goals, challenges, and organizational structure. Your role will involve guiding clients through the initial setup and configuration of HubSpot, ensuring they have a smooth onboarding experience.
You will work closely with sales and customer success managers to create a frictionless customer experience. Your understanding of new features and product updates will be crucial in helping clients adapt their operations effectively. You will play a significant role in shaping the success of our clients in the Japanese market.
What we offer
At HubSpot, we value flexibility and connection, whether you work remotely or from the office. You will have the opportunity to build strong relationships with your team and peers while contributing to a mission-driven company that helps millions of organizations grow better. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate.
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