Customer Operations • Entry-Level

Who you are

You are someone who enjoys working hard and takes pride in your honesty. You have a knack for entertaining presentations and can create engaging content that resonates with your audience. A good sense of humor is a bonus, as you believe that a light-hearted approach can make onboarding more enjoyable for everyone involved.

You thrive in environments where you can connect with people and help them understand how to use new tools effectively. Your passion for education and technology drives you to ensure that every customer feels confident and excited about using Padlet. You understand that good onboarding is crucial for product adoption and user satisfaction.

What you'll do

As a Customer Onboarding Specialist at Padlet, you will be responsible for guiding new customers through the onboarding process. This includes helping them connect Padlet to their login systems and providing comprehensive training on how to use the product effectively. You will conduct product demos that showcase the features and benefits of Padlet, ensuring that users feel empowered to utilize the software in their classrooms.

Your role will involve collaborating closely with the customer success team to identify common onboarding challenges and develop solutions that enhance the overall experience. You will play a key part in making Padlet accessible to a wider audience, contributing to the mission of inspiring curiosity and creativity in education.

What we offer

At Padlet, you will be part of a small but impactful team that is dedicated to making a difference in education. We offer a supportive work environment where your contributions will directly impact millions of users. You will have access to the latest technology and tools to help you succeed in your role. Additionally, we provide generous vacation days, parental leave, and a budget for personal development to help you grow in your career. Join us in our mission to transform education through innovative software solutions.