About Cision
Empowering PR and marketing professionals globally
Key Highlights
- Over 100,000 global PR and marketing professionals served
- Headquartered in New Eastside, Chicago, IL
- 2,000+ employees dedicated to communications intelligence
- Ranked as a leader in the $3 billion communications software market
Cision is a leading provider of PR and marketing software, serving over 100,000 professionals globally. Headquartered in New Eastside, Chicago, IL, Cision operates in the $3 billion communications intelligence market and employs over 2,000 people. With a focus on media and influencer targeting, Cisi...
🎁 Benefits
Cision offers a comprehensive benefits package including an Employee Assistance Programme (EAP), a learning portal for continuous education, a robust ...
🌟 Culture
Cision fosters a culture that embraces digital transformation in PR and marketing, emphasizing efficiency and adaptability. The company values innovat...
Overview
Cision is hiring a VP of Onboarding and Digital Experience to drive customer success through seamless onboarding and self-serve enablement. You'll collaborate with various teams to enhance customer experience and optimize the digital journey.
Job Description
Who you are
You have a proven track record in customer success leadership, with extensive experience in enhancing onboarding processes and digital customer journeys. Your ability to work cross-functionally with teams such as Customer Success, Product, Sales, and Marketing allows you to develop effective strategies that improve customer experience and operational efficiency. You are passionate about fostering self-serve enablement capabilities and have a strong understanding of go-to-market motions. Your leadership style is collaborative, and you thrive in environments where you can optimize team performance and drive engagement through digital-first initiatives.
Desirable
Experience in building community platforms and managing customer ticket systems is a plus. Familiarity with customer success metrics and performance monitoring will help you excel in this role. You are also comfortable with data-driven decision-making and have a knack for identifying areas for improvement in customer interactions.
What you'll do
As the VP of Onboarding and Digital Experience, you will lead the development and optimization of the customer onboarding process, ensuring a seamless experience for all customers. You will work closely with the Customer Success team to implement strategies that enhance self-service resources and community engagement. Your role will involve monitoring customer performance metrics and managing customer ticket systems to ensure timely resolutions. You will also collaborate with Product, Sales, and Marketing teams to align onboarding strategies with overall business goals. Your leadership will be crucial in driving customer engagement through digital-first hubs and communities, ultimately contributing to the company's long-term growth strategy.
What we offer
Cision provides a dynamic work environment where you can make a significant impact on customer success. You will have the opportunity to lead a talented team and shape the future of customer onboarding and digital experience. We value collaboration and innovation, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to enhance customer experiences and drive success through effective onboarding strategies.
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