Customer Success • Lead

Who you are

You have a proven track record in customer success leadership, with extensive experience in developing and optimizing onboarding processes that enhance customer satisfaction and engagement. Your ability to work cross-functionally with teams such as Customer Success, Product, Sales, and Marketing allows you to create cohesive strategies that drive customer success throughout the lifecycle.

You are passionate about fostering self-serve enablement capabilities and have a deep understanding of the digital customer journey. Your leadership style emphasizes collaboration and operational efficiency, ensuring that your team is equipped to manage customer inquiries effectively and monitor performance metrics.

What you'll do

As the VP of Onboarding and Digital Experience, you will be responsible for driving customer success initiatives that ensure a seamless onboarding experience. You will lead a team focused on optimizing customer ticket management and enhancing engagement through digital-first hubs and community platforms. Your role will involve developing strategies that align with the company's go-to-market motions, ensuring that customer needs are met efficiently and effectively.

You will work closely with various departments to identify opportunities for improvement in the onboarding process and self-service resources. By leveraging data and customer feedback, you will continuously refine the customer experience, ensuring that it meets the evolving needs of your clients.

What we offer

Cision offers a dynamic work environment where you can make a significant impact on customer success. You will have the opportunity to lead a talented team and contribute to the company's long-term growth strategy. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.