Customer Success • Lead

Who you are

You have extensive experience in digital onboarding and customer success, with a proven track record of leading teams to improve product adoption and customer satisfaction. Your strategic mindset allows you to build scalable onboarding programs that drive value for customers and enhance their overall experience with the product. You are data-driven, using analytics to inform decisions and optimize onboarding processes. You thrive in a fast-paced environment and are passionate about helping customers succeed with technology.

You possess strong leadership skills, enabling you to inspire and guide your team towards achieving ambitious goals. Your ability to collaborate across departments ensures that onboarding initiatives align with product development and marketing strategies. You are adept at communicating with stakeholders at all levels, ensuring that customer feedback is integrated into the onboarding process. You understand the importance of creating a seamless onboarding experience that accelerates time-to-value for customers.

What you'll do

In this role, you will lead the digital onboarding strategy for Kaseya's product portfolio, focusing on creating engaging and effective onboarding experiences for customers. You will work closely with product teams to understand new features and ensure that onboarding materials are up-to-date and relevant. Your responsibilities will include analyzing customer data to identify onboarding challenges and opportunities for improvement. You will develop and implement training programs for customers to maximize their use of Kaseya's solutions.

You will also collaborate with marketing to create promotional materials that highlight the benefits of Kaseya's products and the onboarding process. Your leadership will be crucial in scaling onboarding efforts as the company continues to grow. You will measure the success of onboarding initiatives through key performance indicators and adjust strategies as needed to ensure continuous improvement. Your role will be pivotal in enhancing customer satisfaction and driving product adoption across Kaseya's diverse customer base.

What we offer

Kaseya provides a dynamic work environment where innovation and collaboration are encouraged. You will have the opportunity to work with a talented team dedicated to transforming the IT management landscape. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower organizations to manage and secure their IT infrastructure effectively.