Customer Success Manager • Mid-Level

Who you are

You are a Customer Success Manager with a passion for empowering individuals and fostering authentic connections. You thrive in environments that value curiosity and collaboration, and you understand the importance of making meaningful contributions to the brands you support. Your unique perspective fuels collective success, and you are committed to driving bold innovations that enhance customer experiences.

You possess strong interpersonal skills that allow you to build relationships with clients and understand their needs. You are adept at problem-solving and can navigate complex challenges with ease. Your ability to communicate effectively ensures that your voice is heard and your ideas are valued within the team.

What you'll do

In this role, you will be responsible for driving customer success initiatives that enhance client satisfaction and retention. You will work closely with cross-functional teams to ensure that customer feedback is integrated into product development and service improvements. Your role will involve identifying opportunities for growth and innovation, as well as developing strategies to address customer needs effectively.

You will engage with clients to understand their goals and challenges, providing them with the support and resources they need to succeed. Your contributions will help shape the future of communication at Cision, as you collaborate with colleagues to create impactful solutions that resonate with customers.

What we offer

At Cision, you will be part of a global team that champions innovation and collaboration. We believe in empowering our employees to make an impact, and we provide an environment where your ideas can flourish. Join us in shaping the conversations of tomorrow and making a difference in the world of communication.