About Cision
Empowering PR and marketing professionals globally
Key Highlights
- Over 100,000 global PR and marketing professionals served
- Headquartered in New Eastside, Chicago, IL
- 2,000+ employees dedicated to communications intelligence
- Ranked as a leader in the $3 billion communications software market
Cision is a leading provider of PR and marketing software, serving over 100,000 professionals globally. Headquartered in New Eastside, Chicago, IL, Cision operates in the $3 billion communications intelligence market and employs over 2,000 people. With a focus on media and influencer targeting, Cisi...
π Benefits
Cision offers a comprehensive benefits package including an Employee Assistance Programme (EAP), a learning portal for continuous education, a robust ...
π Culture
Cision fosters a culture that embraces digital transformation in PR and marketing, emphasizing efficiency and adaptability. The company values innovat...
Overview
Cision is hiring a Customer Success Manager to empower individuals and drive meaningful contributions to brands. You'll thrive in a collaborative environment focused on innovation and communication. This role requires strong interpersonal skills and a passion for customer success.
Job Description
Who you are
You are a Customer Success Manager with a passion for empowering individuals and driving impactful contributions. You thrive in collaborative environments where your voice is heard and your ideas are valued. You understand the importance of building authentic connections and are committed to helping clients achieve their goals. Your unique perspective fuels collective success, and you are eager to contribute to a team that champions curiosity and innovation.
You possess strong interpersonal skills that allow you to effectively communicate with clients and internal teams. You are adept at solving complex problems and driving bold innovations that enhance customer experiences. You are motivated by the success of others and take pride in being a trusted advisor to your clients. You understand that your growth is tied to the success of those you support, and you are dedicated to making a meaningful impact.
What you'll do
As a Customer Success Manager at Cision, you will be responsible for fostering strong relationships with clients and ensuring their success with our products and services. You will work closely with cross-functional teams to address client needs and drive engagement. Your role will involve understanding client objectives, providing strategic guidance, and facilitating communication to ensure a seamless experience.
You will be instrumental in identifying opportunities for improvement and innovation within our offerings. By leveraging your insights and feedback from clients, you will help shape the future of our communication solutions. You will also play a key role in onboarding new clients, ensuring they have the resources and support needed to succeed from day one.
What we offer
At Cision, we offer a dynamic work environment where your contributions are valued and recognized. You will have the opportunity to work with a diverse team of professionals who are passionate about communication and innovation. We provide ongoing training and development opportunities to help you grow in your career. Join us in shaping the future of communication and making a lasting impact in the industry.
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